Refund and Cancellation Policy

Last updated: 7/4/2025

Return Policy

At STAYnB, we strive to provide the best possible service and ensure that our customers are fully satisfied with their subscriptions. Our return policy is designed to be as straightforward and fair as possible. Please review the following terms carefully.

Subscription Cancellations

If you are not satisfied with our service, you can cancel your subscription at any time. To cancel your subscription, please contact our customer support team at support@staynb.com.

Please note that cancellation requests must be made at least 7 days before the next billing cycle to avoid being charged for the next period. If the cancellation request is made within this period, the cancellation will take effect from the next billing cycle.

Refunds

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 14 days of your subscription, you may request a full refund.

To request a refund, please contact our customer support team at support@staynb.com with your subscription details and the reason for your refund request. Refund requests will be processed within 7 business days.

After the 14-day money-back guarantee period, no refunds will be issued. However, you can cancel your subscription at any time to avoid future charges.

Upgrades and Downgrades

If you choose to upgrade or downgrade your subscription plan, the changes will take effect immediately. Any difference in the subscription fee will be adjusted in the next billing cycle.

Important Considerations

  • All refund requests are subject to review and approval by our support team
  • Refunds are processed using the original payment method used for the subscription
  • Processing times may vary depending on your payment provider
  • Abuse of the refund policy may result in denial of service

Exceptions and Limitations

The following situations are not eligible for refunds:

  • Services that have been fully utilized during the billing period
  • Custom development or implementation services
  • Third-party integration or channel management fees
  • Refund requests made after the 14-day guarantee period

Contact Us

If you have any questions or concerns about our refund and cancellation policy, please feel free to contact us:

Note: This policy applies to all STAYnB subscription plans and services. By subscribing to our services, you acknowledge and agree to these terms. We reserve the right to modify this policy at any time, and changes will be effective immediately upon posting on this page.